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GROWLERS TICKETS

SEASON TICKET HOLDER UPDATE

The Growlers are returning to the Mary Brown’s Centre on December 1st and we’re looking forward to seeing you there. There is a lot to be done as we move back in, and the Newfoundland Growlers and SJSEL staff are working together on all things ticketing and otherwise. We appreciate all the patience you have shown while we try to get things back in place as quickly as possible. As a Growlers season ticket holder, we know there must be many things you are wondering about. So here are a few answers to some of the frequently asked questions out there as a starting point. We’ll have more to share as we go!
 
When and how do I get my tickets? 
Digital ticket management through the Paciolan system is still in the works. In the meantime, you will be issued printed tickets for the December games. As a result of Public Health regulations due to Covid 19, we have been required to alter the configuration of the venue.  We are working diligently to effectively manage any required temporary seat relocations for season ticket holders.  If your seats have been impacted, you will receive a separate email from the Newfoundland Growlers. All season ticket holder tickets for December games will be ready for pickup at the Mary Brown’s Centre Box Office starting Monday next week, at no cost.  Box office hours will be from 10:00am – 7:00pm on Monday and Tuesday, and 10:00am until game time on Wednesday night. 
 
What if I can’t pick up my tickets until game time?
All season ticket holders are encouraged to pick up their tickets in advance to avoid any delays entering Mary Brown’s Centre on Wednesday night. However, for those who are unable to pick up their printed tickets before Wednesday, December 1st, you can still collect them from the box office when you arrive to the game. 
 
Are parking vouchers still available for purchase?
Yes. Parking vouchers are still available to Regiment Gold members only.  You can purchase these at the Growlers Head Office at 187 Kenmount Road, Suite 202 from 10:00 am - 4:00 pm, Mon-Fri. Each pack contains 36 parking vouchers for Indigo Parking at 351 Water Street – Official Parking Partner of the Newfoundland Growlers. The cost is $180 plus tax, but offers savings of 50% on Growlers gamedays. 
 
When will Regiment Gold Members receive their Regiment Gold Jersey?
The jersey presentations will be connected to a Season Ticket Holder appreciation event and game in the new year. We are targeting a date in February for these special “Golden Sweaters”.  
 
I canceled my season tickets, but I’ve changed my mind. I want them back! 
We want you back too! Email tickets@nlgrowlers.com and a Growlers Ticket Representative will make it happen. 
 
What covid precautions and regulations should I be aware of before I arrive at a game? 
Arrive early! Per government regulations, all attendees are now required to show their NLVaxPass and ID before entering the event or an approved medical exemption. Fully Vaccinated is defined as receiving the full series of COVID-19 vaccines authorized by Health Canada at least 14 days prior. All persons the age of 12 and older will be screened at the door to ensure everyone is fully vaccinated. This could add time to the normal entry process. Masks are also required to be worn at all times unless actively eating or drinking, including in the suites. 
 
When will the games be open for public on-sale? 
Very soon. We are confirming some season ticket and mini-pack holder information first, before the remainder of the seats are made available for purchase to the public. Stay tuned to our website and social media for more information in the next couple of days. 
 
For any other questions, please reach out to tickets@nlgrowlers.com