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2019-20 Season Update : FAQ's

The Newfoundland Growlers have taken note of the ECHL's decision to cancel the season as of Saturday, March 14. The Club supports this decision, which is focused on controlling the risk of spreading the virus. We take the health and safety of our fans and spectators seriously, and the same standard applies to our players and employees.

We wish to thank our fans for their support and understanding.

Please see below for answers to some frequently asked questions regarding the League's announcement.

 

I am a Season Ticket Holder. What should I do?

Season Ticket Holders will receive more detailed information about the 2020-21 renewal process and credits or refunds for the remainder of the 2019-20 season during the week of March 16th.

Season Ticket Holders who plan to renew their seats and obtain a Season Ticket Membership for the 2020-21 Season can have the remaining games credited towards their Membership Account.

To renew your seats for the 2020-21 season please fill out the request form here: https://echlqiseo.formstack.com/forms/nl_regitmentgold

Unused Buddy Passes for the 2019-20 regular season will be honoured during the 2020-21 season. Some restrictions will apply. 

To request a refund for the six games remaining in the 2019-20 season that will not be played due to the cancellation of the ECHL season, please email boxoffice@mileonecentre.com to start your refund process as the Mile One Centre Box Office is currently closed due to COVID-19 concerns. Once the Box Office reopens you will be contacted by a customer service agent to complete the refund request.

 

I am a Growlers 12-Game Package Holder. What should I do?

As all remaining games for the 2019-20 season have now been cancelled, 12-Game Package holders who have purchased tickets with their Credit Card or online at mileonecentre.com will automatically be refunded for games not played by the Mile One Centre Box Office. Please note that this process takes 3-5 business days. 

As the Mile One Centre Box Office is currently closed, please email boxoffice@mileonecentre.com to start your refund/credit process. Once the Box Office reopens you will be contacted by a customer service agent.

 

I have purchased Single Game tickets for an upcoming game. What should I do?

As all remaining games for the 2019-20 season have now been cancelled, single-game ticket holders who have purchased tickets with their Credit Card or online at mileonecentre.com will automatically be refunded by the Mile One Centre Box Office. Please note that this process takes 3-5 business days. 

If you have purchased tickets at the Box Office using cash, please email boxoffice@mileonecentre.com to start your refund process as the Mile One Centre Box Office is currently closed due to COVID-19 concerns. Once the Box Office reopens you will be contacted by a customer service agent to complete the refund request.

When will the Mile One Centre Box Office Reopen to process my Regiment Gold Membership or refund?

There is currently no timeline for when the Mile One Centre Box Office will reopen. Once the information is shared with us from the Box Office Team, we will update our fans via our social media channels and our website at nlgrowlers.com

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